®Customer support
Frequently asked questions
Answers to the most common questions about franchising, Sicilian street food, cannoli, gelato, products, services, delivery and Sicilian Goodness® stores.
Looking for Sicilian cannoli and gelato? The Menu includes cannoli, Sicilian pastry, artisan gelato, granita and other Sicilian Goodness® specialties.
FAQ
The answers you need, all in one place.
For allergens, coeliac disease, availability, opening hours and specific services, always check the latest information directly with the store.
01What can I find at Sicilian Goodness?+
Our range brings together sweet and savoury Sicilian specialties: arancini, savoury pastries, cannoli, Sicilian pastry, artisan gelato, granita, coffee bar and caffetteria. Availability may vary by store and season.
02Do you offer gluten-free products?+
Yes. Selected gluten-free options are available. Check the current Menu or ask store staff for what is available when you visit.
03Are the gluten-free options suitable for people with coeliac disease?+
If you have coeliac disease, allergies or intolerances, always ask staff for current information about ingredients, allergens, preparation and possible cross-contamination. A gluten-free recipe does not automatically guarantee the absence of contamination.
04Do you also have vegan or lactose-free options?+
Some alternatives are designed for different dietary needs, including vegan and lactose-free options. Composition and availability may change, so always check the current Menu and confirm with the store.
05Is the ricotta in your cannoli made from sheep’s milk?+
Yes. Our cannoli cream follows Sicilian tradition and is based on Sicilian sheep’s-milk ricotta.
06Does the ricotta cream contain candied fruit?+
The ricotta cream itself does not contain candied fruit. Some finishes may include nuts, candied fruit or other decorations, so check your chosen version if you have preferences or allergies.
07How should I store purchased products?+
Cannoli are best eaten on the day of purchase, because the shell naturally softens. If savoury pastries need storing, keep them refrigerated at about +4 °C and reheat before eating. Ask staff for product-specific guidance.
08Do you offer home delivery?+
Yes. Delivery is available through the platforms listed in our Delivery section, including Glovo and Deliveroo, depending on store and area coverage.
09Do you accept bookings for parties or private occasions?+
Yes. Contact us to discuss dedicated bookings and requests. For organised events, we recommend planning in advance so availability, quantities and service arrangements can be confirmed.
10Do you provide catering?+
Yes. Sicilian Goodness can assess catering requests for events, with products and service organisation tailored to the occasion. Contact us through the website for a specific request.
11Where are Sicilian Goodness stores located?+
The active network has four stores: Padova City Centre, Padova Centro Giotto, Padova Fiera and Marcon at CC Valecenter. The central laboratory is in Noventa Padovana and is dedicated to production and logistics, not public retail.
12What are your opening hours?+
Opening hours vary by store and may change on holidays or special occasions. Check the Stores page and the latest information for the location you plan to visit.
13Is parking available near the stores?+
Parking depends on the location. Use the Stores page to open directions and check the most convenient route and nearby facilities.
14Do you have a loyalty programme?+
Yes. Club Sicilian Goodness® is free: every €1 spent earns 10 points, at 1,000 points you can choose a reward, and registered spend over the last 90 days determines your PLUS, TOP or PREMIUM level. Personal coupons and benefits are also available according to Club conditions.
15What do you do to reduce food waste?+
Sicilian Goodness works with Too Good To Go to give part of the day’s unsold sweet and savoury food a second chance and help reduce food waste.
16Which part of Sicily does Sicilian Goodness come from?+
The project’s roots are in the province of Catania, between Ramacca and Palagonia. The brand was created to take Sicilian flavours, recipes and hospitality culture into a contemporary format.
Sicilian cannoli · sheep’s-milk ricotta
Cannoli and ricotta: the most delicious questions.
Five answers about 100% Sicilian sheep’s-milk ricotta cream, artisan shells and the Sicilian Goodness® Cannoli Kit.
C01What ricotta do you use for Sicilian Goodness® cannoli?+
We use pasteurised ricotta cream made from 100% Sicilian sheep’s-milk ricotta from San Biagio Platani, in the province of Agrigento, in the Sicani Mountains.
C02Is the cannoli ricotta pasteurised?+
Yes. The ricotta used for our cream is pasteurised and worked into the smooth, distinctive filling used in Sicilian Goodness® cannoli.
C03Where are the cannoli shells made?+
The shells are made in Sicily by a specialist artisan producer that has focused mainly on cannoli shells for more than 50 years.
C04Why are the shells not all exactly the same shape?+
Because the process retains an artisan component: hands, experience and semi-automatic equipment work together. Small differences are natural and are part of the craft.
C05Do you also offer a 1 kg Cannoli Kit?+
Yes. Sicilian Goodness® also offers a 1 kg Cannoli Kit with shells and ricotta cream to assemble just before eating. Check the Menu or ask a store for current availability.
Artisan gelato · Sicilian granita
Gelato and granita: flavour, ingredients and allergens.
Eight answers about artisan gelato, Sicilian granita, recipes without gluten, eggs or lactose, and possible cross-contamination.
G01Does Sicilian Goodness granita contain milk or lactose?+
No. Our granita recipe is made without milk and lactose. If you have allergies or intolerances, always inform staff before ordering.
G02Is Sicilian granita gluten free?+
Our granita recipe is formulated without gluten. Because other allergens may be present in our environments, we cannot guarantee the total absence of cross-contamination.
G03Does Sicilian Goodness gelato contain eggs?+
Our gelato recipes are formulated without eggs. For flavours with specific ingredients, swirls or toppings, always confirm with staff, especially if you have allergies.
G04Is Sicilian Goodness gelato gluten free?+
Our gelato recipes are formulated without gluten. We cannot guarantee the total absence of cross-contamination, so people with coeliac disease should always inform staff before ordering.
G05Which gelato flavours are water based?+
Water-based flavours may include lemon, strawberry, melon, watermelon, peach, coconut, green apple, mango and Nero Modicano dark chocolate. Availability and seasonal flavours may vary.
G06Which gelato flavours are milk based?+
Milk-based flavours may include pistachio, hazelnut, Siciliano, cannolo, cassata, Nutella, Kinder, stracciatella, amarena, vanilla and coffee, with variations during the year.
G07Can you guarantee the absence of cross-contamination?+
No. Even when a recipe is formulated without gluten, eggs, milk or lactose, other allergens may be present in our environments. Always inform staff about coeliac disease, allergies or intolerances before ordering.
G08Where can I find artisan gelato and Sicilian granita near me?+
Sicilian Goodness® currently has three stores in Padua and one in Marcon. Use the Stores page to choose the most convenient location and get directions.
FAQ · Veneto
Sicilian Goodness in Veneto.
Useful answers about our presence in Veneto, active stores and current range.
V01Where are Sicilian Goodness stores in Veneto?+
Sicilian Goodness® currently has three stores in Padua and one in Marcon (Venice province).
V02Is there a Sicilian Goodness store in Venice city, Treviso or Verona?+
Not at the moment. Our location in the Venice area is in Marcon. Check the Stores page for all official openings.
V03Can I find gluten-free products?+
Selected gluten-free options are available. For coeliac disease, allergens, contamination and current availability, always check directly with store staff.
V04Is the Menu the same in every store?+
Main products and prices are shown in the official Menu, while availability and seasonal items may vary by store.
FAQ · Arancini in Veneto
Sicilian Goodness® arancini in Veneto.
Useful answers about availability, active stores, new openings and gluten-free options.
A01Where can I find Sicilian Goodness arancini in Veneto?+
Sicilian Goodness® currently has three stores in Padua and one in Marcon. Check the Stores page for addresses, opening hours and updates.
A02Will Sicilian Goodness open in other Veneto cities?+
The network is expanding. New openings are announced only through official Sicilian Goodness® channels and the Stores page.
A03Are arancini available in every store?+
Arancini are part of the Sicilian Goodness® range. Flavours and availability may vary by store and period; check the official Menu and confirm at the store.
A04Are gluten-free arancini available?+
Selected gluten-free arancini are available. Always ask store staff about current availability, ingredients, allergens, preparation and possible cross-contamination.
Club Sicilian Goodness®
Points, rewards, coupons and Club levels.
Updated answers about membership, 10 points per €1, the reward at 1,000 points, coupons, PLUS, TOP, PREMIUM and the digital card.
C01How does Club Sicilian Goodness work?+
Membership is free. Show your customer code at checkout: every €1 spent earns 10 points. Points unlock rewards, while registered spend over the last 90 days determines your PLUS, TOP or PREMIUM level.
C02How many points do I earn and when do I get a reward?+
You earn 10 points for every €1 spent. At 1,000 points you can choose Arancino, Sicilian Cannolo, 2-scoop Gelato or Breakfast, subject to store availability. Redeeming a reward deducts 1,000 points.
C03Which coupons are currently available?+
Active coupons are: Welcome -10%, Birthday -10%, Anniversary -10%, TOP €2 off a minimum €20 spend, PREMIUM €5 off a minimum €50 spend, and Referral €2 for TOP or €5 for PREMIUM after the invited friend’s first valid purchase of at least €10.
C04How does the Welcome -10% coupon work?+
It is assigned to new members and can be used once, according to the conditions and expiry shown in the app.
C05How do Birthday and Anniversary coupons work?+
They are assigned automatically on the relevant date, provide a 10% discount and are valid for 7 days. The system may send a reminder 2 days beforehand.
C06How do PLUS, TOP and PREMIUM levels work?+
PLUS is the base level. TOP is reached with €250 of registered spend in the last 90 days and is protected for at least 30 days. PREMIUM is reached with €500 in the last 90 days and is protected for at least 60 days.
C07What benefits do TOP and PREMIUM receive?+
TOP receives the €2 off €20 coupon, +10% points in bonus campaigns, +200 birthday points and a €2 Referral coupon. PREMIUM receives €5 off €50, +30% bonus campaign points, +500 birthday points and a €5 Referral coupon.
C08How does Club Referral work?+
After the invited friend’s first valid purchase of at least €10, a TOP member receives a €2 coupon and a PREMIUM member receives a €5 coupon. PLUS does not include a Referral coupon.
C09What is the +200 point return campaign?+
It is not a discount coupon. After 30 days of inactivity, an offer may be proposed: return within 7 days, spend at least €10 and receive +200 points.
C10Can coupons be combined and are they valid in every store?+
Coupons cannot be combined unless otherwise stated. They can be used at participating Sicilian Goodness stores; exclusions, minimum spend and expiry are always shown on each coupon.
C11Can I use the Club without installing the app?+
Yes. You can identify yourself at checkout with your customer code. The app and digital card simply make it easier to check points, level, rewards and coupons.
C12How do I open the digital card?+
Log in to your Sicilian Goodness profile and open the Fidelity section. From there you can view the card and, when available on your device, add it to Google Wallet or Apple Wallet.
Franchising Sicilian Goodness®
Franchising FAQ: why choose Sicilian Goodness® and how to open.
Risposte su vantaggi del format, investimento, location, bar e caffetteria, supporto, logistica, territori disponibili e percorso di apertura.
F01Why choose Sicilian Goodness® franchising?+
Because the concept is not built around one product: it combines Sicilian street food, arancini, savoury specialties, coffee bar, breakfast, cannoli, pastry, granita and gelato. The aim is to cover more dayparts and seasons with a recognisable brand identity.
F02What makes Sicilian Goodness® different from other food franchises?+
A combination of Sicilian identity, a broad menu, integrated coffee bar, organised supply chain, network logistics, training and opening support. The concept is designed to be replicable without losing its recognisability and product identity.
F03What kind of franchise is Sicilian Goodness®?+
A Sicilian food concept combining street food, savoury specialties, coffee bar, breakfast, cannoli and pastry, granita and artisan gelato, designed to work across different times of day and seasons.
F04How much does it cost to open a Sicilian Goodness® franchise?+
The indicative investment currently communicated is between €50,000 and €100,000, depending on location, premises, systems, equipment and chosen format. Every project is assessed individually and estimates are not a guarantee of results.
F05Do I need restaurant experience to open?+
Food and management experience is useful, but the project is assessed as a whole. Sicilian Goodness® provides operational training, procedures, opening support and guidance.
F06How large should the premises be?+
For the current takeaway format, the indicative total area is about 100 m², with roughly 50 m² of sales area. Suitability is assessed case by case according to systems, flows, services and location characteristics.
F07Does the concept include coffee bar and breakfast?+
Yes. Coffee bar, breakfast and caffetteria are part of the concept together with arancini, savoury specialties, cannoli, pastry, granita and gelato, increasing consumption occasions throughout the day.
F08Does Sicilian Goodness® operate all year round?+
Yes. The product mix is designed for the whole year: coffee, breakfast, savoury specialties, arancini and pastry complement granita and gelato in warmer periods. Selection may vary by store and season.
F09How many consumption occasions does the format cover?+
From breakfast and coffee breaks to lunch, afternoon snacks, aperitivo, dinner, takeaway and delivery. The broad offer allows the store to work across different time slots.
F10Can Sicilian Goodness® be considered for shopping centres and retail parks?+
Yes. The format can be assessed for structured retail environments. Every location is analysed for footfall, visibility, catchment, accessibility, costs and economic sustainability.
F11Can I open Sicilian Goodness® outside Veneto?+
Yes. The project has developed in Veneto, but the growth plan is aimed at expanding into new territories. Cities and areas are assessed according to the development plan and location sustainability.
F12Are exclusive territories available?+
Territorial availability and any exclusivity conditions are assessed case by case according to city, catchment, network presence and development plan.
F13How is the right city or location selected?+
The process includes analysis of catchment, pedestrian and vehicle flows, visibility, accessibility, competition, premises, costs and economic sustainability before a location is approved.
F14What support does a franchisee receive?+
Support includes design and layout, owner and team training, operating procedures, supplies, safety and HACCP, marketing and guidance through opening, plus selected specialist partners.
F15How is quality maintained as the network expands?+
Through shared operating procedures, training, product standards, organised supply, format control and structured logistics connecting stores across the network.
F16What is the role of the Sicilian Goodness® central laboratory?+
The central laboratory supports network organisation, production and logistics, helping standardise processes and operational continuity. It is not open to the public as a store.
F17How are Sicilian Goodness® stores supplied?+
The network uses specialist logistics companies and regular deliveries to maintain continuity of key ingredients and products as the network expands.
F18How can I request the franchise dossier?+
Complete the “Request the franchise dossier” form on the Franchising page with your name, email, city of interest and investment range. The team will review the request before the first discussion.
FAQ · Sicilian Street Food
Sicilian street food: Catania, Palermo, Messina and the whole island.
Useful answers about Sicilian street-food traditions and where to find Sicilian Goodness® outside Sicily today.
S01What is Sicilian street food?+
It is the collection of specialties created to be eaten simply and immediately across Sicilian cities and territories. Arancini or arancine, savoury pastries, panelle, sfincione, pidoni, focaccia, cannoli, granita and other recipes change from province to province.
S02How do the street-food traditions of Catania, Palermo and Messina differ?+
Catania is strongly linked to arancino and tavola calda, Palermo to arancina, panelle and sfincione, while Messina has distinctive pidoni or pitoni, Messina focaccia, arancino, granita and pignolata.
S03Is it arancino or arancina?+
Both forms are used and reflect different local traditions: arancino prevails in Catania, while arancina is common in Palermo. Sicilian Goodness® celebrates both identities.
S04What are some typical Messina street-food specialties?+
Representative Messina specialties include pidoni or pitoni, Messina focaccia and arancino; the area is also famous for granita and pignolata. Availability on the Sicilian Goodness® menu should always be checked.
S05Where can I eat Sicilian street food outside Sicily?+
Sicilian Goodness® currently brings its Sicilian street-food experience to Veneto with four active stores: three in Padua and one in Marcon, plus a central laboratory. Check the Stores page for current addresses.
S06Does Sicilian Goodness offer every Sicilian specialty mentioned in the FAQs?+
No. The FAQs also explain the food heritage of different areas of Sicily. The actual Sicilian Goodness® range is the one shown in the official Menu and may vary by store, availability and season.